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Our legal framework sets out what we commit to as an operator and what you can expect when accessing akselot from Indonesia — covering account rights, data handling, and how to reach us when something needs clarifying. Access to our platform depends on local law and is available only where eligible under applicable regulations in your region.
When you open an account with us, the terms set out here govern the relationship between you and akselot. These terms apply to all activity conducted through your account — browsing the lobby, placing wagers, managing your wallet balance, and requesting withdrawals. We operate under the jurisdiction framework applicable to eligible regions, and access to specific features may vary depending on where local law permits their use. Your account is personal and non-transferable. You hold one account per identity, and you are responsible for keeping your login credentials secure. Any activity through your account credentials is treated as your own unless you notify our support team of a suspected breach immediately. Transactions processed through GoPay, LinkAja, and Bank Transfer are subject to the terms of those respective payment services in addition to ours. We do not store full payment credentials on our servers — your wallet connection is handled through the payment provider's own authorisation flow. If a transaction does not reflect correctly in your account dashboard, our support team can trace it using the reference number generated at the time of the transaction. We update these terms when our operating conditions change. The current version is always the one shown in your account dashboard after login, and continued use of the platform after an update constitutes acceptance of the revised terms.
Payments via GoPay follow both akselot terms and GoPay's own authorisation rules. Transaction references are shown in your account wallet history.
LinkAja transactions are logged in your account dashboard under wallet activity. Disputes should reference the transaction ID generated at confirmation.
Bank Transfer deposits require manual verification against your registered account details. Confirmation timelines follow your bank's own processing schedule.
Our policy applies to the account you hold with us and the activity you conduct through it. It does not extend to third-party services you connect to akselot — including payment providers and game studios — which each operate under their own separate terms. Understanding the boundary helps you know where to direct a question when something goes wrong.
Login, session management, wallet balance, and account verification steps are all within scope. Your rights regarding account access — including how to request a correction or close your account — are described in these terms.
Deposits and withdrawals processed through GoPay, LinkAja, or Bank Transfer are covered on our side of the flow. The payment provider's own terms govern their side, and we cannot override their processing rules.
Game availability, lobby navigation, and platform features fall within scope. Game titles from our studios — Pragmatic Play, Spadegaming, PG Soft and others in our catalogue — are displayed subject to regional eligibility.
External links, payment gateways, and game studio platforms operate independently. We are not liable for their content, data practices, or service availability. Check their individual policies for the details that apply to their services.
You have concrete rights over the information held in your account and how it is used. These are not theoretical — each one maps to an action you can take directly. If you want to review the data associated with your account, the starting point is the account settings page after login, where your registered details, transaction history, and wallet records are all visible. For corrections to personal details — a name spelling, a registered phone number, a linked wallet — the change request form is in the same settings area. Submit it with supporting documentation and our team processes it within the timeline shown at the point of submission. Questions about how your data is stored or used can be sent directly to our support team through live chat or email. We do not require you to justify why you are asking. If you decide you want to close your account, the process is initiated through account settings. Any remaining wallet balance is returned to your registered payment method before the closure is finalised.
Transaction history, session logs, and wallet activity are accessible inside your account dashboard. No request is needed — just log in and navigate to the relevant section.
Raise a correction request through account settings. Attach the relevant documentation and our team will process it according to the timeline shown in the form.
Send your question through live chat or email support. Policy questions are handled by our compliance-aware support team and do not require a specific format to be valid.
Initiate closure in account settings. Your remaining wallet balance is returned to your registered GoPay, LinkAja, or Bank Transfer account before the process completes.
Policy questions deserve a direct answer from someone who knows the terms. Our support team covers account rights, transaction queries, and data requests — reach us through the channels below. For time-sensitive wallet or account access issues, live chat is the fastest route.
Start a chat from any page on akselot. Live chat is the fastest way to raise a policy or account question and get a response in real time.
Send detailed policy questions or documentation-backed requests to our support email. Use this channel when your query needs written confirmation or involves supporting documents.
Many policy actions — viewing records, submitting corrections, initiating closure — are handled directly inside your account without needing to contact support first.
We collect only the account and transaction data needed to operate your account and comply with our obligations. This includes your registration details, wallet transaction records, and session activity. We do not sell your personal data to third parties, and we do not share it except where required by applicable law or by the payment providers processing your transactions.
We use cookies to keep your session active, remember your language preference, and understand how the lobby is navigated. You can review and manage cookie settings through your browser. Strictly necessary cookies cannot be disabled without affecting account functionality.
Your account is protected by password authentication and, where available, additional verification at login. We recommend using a unique password not shared with other services. Notify support immediately if you suspect unauthorised access.
Transaction and account records are retained for the period required under applicable regulations. After account closure, data is held only for the legally required retention window before being securely deleted.
To update stored data or query what we hold, use the correction form in account settings or contact support directly. We respond to data requests within the timeline shown at the point of submission.
These are the questions we hear most often about account rights, data handling, and how our policy applies. If your question is not here, our support team is available through live chat.
Our policy applies to all accounts registered and accessed through akselot. Access to specific features depends on local law and is available only in regions where applicable regulations permit. If you are unsure whether you are in an eligible region, check the eligibility information shown during account registration.
Log in and navigate to account settings. Your registered personal details, wallet history, and transaction records are visible there without needing to contact support. For a more comprehensive data summary, submit a request through our email support channel.
Yes. Use the correction request form in account settings and attach the supporting documentation requested there — typically a government-issued ID. Our team processes the request and confirms the update within the timeline shown in the form at the time of submission.
Any remaining wallet balance is returned to your registered payment method before account closure is finalised. The return goes to the GoPay, LinkAja, or Bank Transfer account linked to your akselot profile. Processing follows your payment provider's own schedule after we initiate the return.
Reach our support team through live chat on akselot or by email. Policy and data questions are handled by our compliance-aware team. You do not need to provide a reason for asking — just describe what you need and we will respond with the relevant information.
The current version of our terms is always shown in your account dashboard after login. When terms are updated, we notify registered accounts through the contact method on file. Continued use of the platform after an update is treated as acceptance of the revised terms.