akselot Privacy Policy: How We Handle Your Account Data
When you open an account with akselot, you share information with us — and this page explains exactly what we collect, how we use it, and what choices you have. Our approach to your data is straightforward: we hold only what is needed to run your account, process transactions through GoPay, LinkAja, and Bank Transfer, and keep your sessions secure across mobile and desktop.
Account Data Protection
GoPay, LinkAja & Bank Transfer Context
Your Rights Are Clear
Support Available
POLICY SCOPE AND POSTURE
What This Privacy Policy Covers
This policy applies to all personal data collected when you interact with akselot — from the moment you register an account through every session you open on our platform. We collect information you provide directly: your name, contact details, and the payment method you choose when funding your account via GoPay, LinkAja, or Bank Transfer. We also collect technical data generated automatically during your sessions, including device type, browser identifiers, and interaction logs that help us detect unusual activity and keep your account secure. We do not sell your personal data to third parties. Information shared with payment processors — such as the rails that handle your GoPay or LinkAja transactions — is limited strictly to what those processors need to complete your transaction. We retain account data for as long as your account is active and for the period required to meet our obligations under applicable law. Access to this platform and the scope of this policy depends on local law and is available only where local regulation permits. If you have questions about how a specific piece of data is handled, reach our support team through the contact paths listed in this page.
GoPay Transactions
When you fund your account through GoPay, only the data needed to process that specific transaction is passed to the payment processor. We do not store full payment credentials on our servers; the transaction record visible in your account dashboard reflects the completed amount only.
LinkAja Payments
LinkAja transfers are processed through the same scoped data-sharing approach. Your LinkAja account details are handled by the payment processor directly; akselot receives confirmation of the transaction status and the amount, nothing more.
Bank Transfer Records
Bank Transfer deposits generate a reference number tied to your akselot account. We retain this reference to reconcile your wallet balance. The full bank account number is not stored beyond what is required to verify the transfer origin under applicable record-keeping obligations.
Session and Device Data
We log device type, operating system, and session timestamps to support account security and to diagnose technical issues. This data is not used for advertising profiling and is retained only for the period needed to support account integrity and dispute resolution.
INSIDE AND OUTSIDE THIS POLICY
Where This Policy Applies and Where It Does Not
Not every interaction you have online is covered by this policy. Understanding the boundary helps you know when akselot is responsible for your data and when a third-party service's own terms apply instead.
Account Access and Login
Everything that happens when you register, log in, update your profile, or verify your account falls inside this policy. Data collected during these steps — your email, contact number, and identity verification inputs — is handled directly by akselot under the terms described here.
Payment Transactions
The moment a transaction moves to GoPay, LinkAja, or Bank Transfer infrastructure, the payment processor's own privacy terms also apply to their portion of the data flow. Our policy covers what we receive back from that process; the processor's policy covers what happens on their side.
Site Content and Lobby
Your browsing activity within the akselot lobby — which game categories you open, how long you spend on a page — is covered by this policy and used only to support account functionality and security. We do not sell browsing behaviour to advertisers.
Third-Party Links and Services
If you navigate away from akselot to a third-party site or service via a link on our platform, that destination operates under its own privacy policy. We have no control over and take no responsibility for data collected by those external services.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have real, practical choices about the data we hold. These are not abstract entitlements — each one maps to a concrete step you can take through your account or by contacting our support team. Start from your account dashboard after login: the profile section shows the personal details we currently hold, and you can update contact information directly from that screen without raising a support request. For more significant changes — correcting identity details submitted during verification, requesting a copy of the data we hold, or asking us to delete your account and its associated records — reach our support team via the contact paths listed on this page. We will acknowledge your request and respond within the timeframe required by applicable law. If you believe data we hold about you is inaccurate, raise it through support with a clear description of the correction needed. We will review and, where the correction is warranted, update the record and confirm the change to you.
Review Your Records
Log in and open your account dashboard to see the personal details and transaction history we currently hold. Your deposit records — including GoPay, LinkAja, and Bank Transfer entries — are listed there with timestamps and amounts.
Correct Account Details
Update contact details directly from the profile section of your account dashboard. For identity or verification details, submit a correction request through our support channel with the accurate information attached.
Raise a Data Question
If something in your account data looks wrong or you want to understand why a specific piece of information was collected, contact support with your account reference and a description of your question. We will give you a clear answer.
Request Account Closure
To close your account and request deletion of your personal data, contact support directly. We will confirm the steps involved, process the request, and notify you when it is complete, subject to any retention obligations under applicable law.
REACH OUR POLICY TEAM
How to Contact Us About This Policy
Questions about this policy or your personal data? Reach our support team through any of the paths below. For account-specific data requests, have your account reference ready so we can locate your records without delay.
Live Support Chat
Open the support chat from inside your akselot account for real-time help with data questions, correction requests, or anything on this policy page.
Email Support
Send a written data request or policy question to our support email address shown in the Help section of your account. Written requests create a clear record for both sides.
Account Help Centre
The Help section of your akselot account dashboard contains answers to common data and privacy questions. Check there first — many requests can be resolved without waiting for a reply.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, and Account Security
We apply several practical measures to keep your account and its data secure. Sessions are protected through standard encryption in transit; your account login is tied to credentials only you should hold. We use cookies and similar browser-level storage to maintain your session state — for example, keeping you logged in while you move between the lobby and your account dashboard — and to understand how the platform is being used in aggregate. You can control cookie preferences through your browser settings, though disabling certain cookies will affect session functionality. Data we collect is stored on secured infrastructure and access within our team is restricted to roles that need it to support your account. Retention periods are set by the purpose of the data: session logs are held for a shorter period, while account and transaction records are kept for as long as your account is active and for the period required by applicable law afterward. To request a change to any retained record, use the support contact paths listed on this page.
Session Encryption
Your connection to akselot is encrypted in transit. Login sessions are maintained through secure cookies tied to your device. If you log out or your session expires, a fresh login is required before account data is accessible again.
Cookie Usage
We use functional cookies to keep your session active and analytics cookies to understand platform usage in aggregate. No cookie data is sold to advertisers. You can review and adjust cookie preferences in your browser settings at any time.
Data Access Controls
Access to personal data within akselot is limited to team members whose role requires it — for example, support staff resolving an account query. Access is logged and reviewed. We do not give external parties access to your data outside of the payment processing context described in this policy.
Who to Contact for Changes
To request a change to retained data, update verification details, or ask about a specific retention period, reach support via live chat or email. Include your account reference so we can locate and act on your records promptly.
PRIVACY POLICY FAQ
Questions About Your Data and This Policy
Common questions about how akselot handles your personal data, your rights, and how to act on them.
What personal data does akselot collect when I open an account?
We collect the details you enter during registration — name, contact information, and login credentials — plus technical session data such as device type and timestamps. Payment transaction data from GoPay, LinkAja, and Bank Transfer deposits is also held in your account record as a transaction reference and amount.
Does akselot share my data with third parties?
We share only what is necessary with payment processors handling your GoPay, LinkAja, or Bank Transfer transactions. We do not sell personal data to advertisers or unrelated third parties. External links from our platform lead to services with their own separate privacy policies that we do not control.
How do I see what data akselot holds about me?
Log in and open your account dashboard. The profile section shows your stored personal details and the transaction history section lists your deposit records. For a full data export or to ask about specific records not visible in your dashboard, contact support with your account reference.
Can I ask akselot to delete my account and personal data?
Yes. Contact our support team via live chat or email and request account closure. We will confirm the steps, process the deletion, and notify you when complete. Some data may be retained for the period required by applicable law even after closure.
How long does akselot keep my personal data?
Retention depends on the type of data. Session logs are held for a shorter period to support security and dispute resolution. Account details and transaction records are kept while your account is active and for the period required afterward under applicable law. You can ask support for details on a specific data type.
What do I do if I think my data held by akselot is incorrect?
Open a support request via live chat or email, describe the correction needed, and include your account reference. Our team will review the record and, where the correction is warranted, update it and confirm the change to you. You can also update basic contact details directly from the profile section of your account dashboard.
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